Support

How can we help?

Write to us anytime. A real person reads every message, usually within two working days.

It helps to include your iPhone model, iOS version, and what you were doing when something went wrong.

Common questions

What is a social battery?

It's a simple way to describe how much energy you have for people right now. Some time with others fills you up, and some drains you. bramtide helps you notice the difference.

What can my friends see?

Only what you choose to share: a simple status such as Available, Limited or Recharging. They never see your percentage, notes or patterns. Sharing is off by default, and you can hide your status from any friend at any time.

Where are my check-ins stored?

On your iPhone. Your check-ins, notes and patterns are not uploaded to our servers. See our Privacy Policy for details.

How do I cancel bramtide Plus?

Subscriptions are managed by Apple. On your iPhone, open Settings › [your name] › Subscriptions › bramtide, then tap Cancel Subscription. You keep Plus until the end of the period you've paid for. Deleting the app does not cancel the subscription.

How do I restore a purchase on a new iPhone?

Can I get a refund?

Payments go through Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com.

How do I leave the waitlist?

Reply to any email from us, or write to [email protected], and we'll delete your address.

Delete your account and data

In the app

Open bramtide and go to Settings.
Tap Account, then Delete account.
Confirm. Your account, friend connections and shared status are removed from our server.

On your iPhone

Check-ins stored on your device are removed when you delete the app.

If you can't access the app, email us from the address linked to your account, and we'll delete your data for you.

Privacy questions

For privacy requests or concerns, write to [email protected] with "Privacy request" in the subject line.